For Parents/Guardians

  1. While your child is placed at Gateway Children's Services, you will be able to visit, unless the placing agency has restricted visitation for the child. While your child is on Orientation, visits are not permitted.
  2. Orientation usually lasts about 1 week, or longer if there are behavioral issues.
  3. When your child reaches Level 1 of the program, he or she will be permitted to have 1 visit per week.
  4. All visits are on Saturdays, with limited exceptions, and are scheduled in 30 minute intervals.
  5. Only parents or legal guardians may visit. No one else will be permitted to enter the building without prior approval.
  6. You must call the Case Manager/Counselor or our Intake Coordinator at some point between Wednesday 8:00am and Friday 4:00pm to schedule a visit for the following Saturday.
  7. You must bring your ID to every visit. Please do not bring anything else into the building, no purses, bags, food, etc.
  8. You may bring in some items needed by your child that they are permitted to have. Please contact their Case Manager/Counselor for further details.
  9. If you bring items for your child to the visit, they must be handed to a staff member, not your child. The items will be placed in the child’s Personal Inventory and will be available to them the following week.
  10. You must read and sign “Rules for Visits” on your first visit.
  11. No visitor will be allowed inside the building if suspected of being under the influence of drugs or alcohol.
  12. Visits are usually scheduled “back to back”, leaving very little time between, so it is very important to be on time. The number of minutes that you are late will be minutes taken away from your visit.
  13. All visits are monitored by video camera and staff.
Phone Calls:

Personal phone calls are also permitted to parents or legal guardians only, unless restricted by the placing agency. Upon intake into the program your child will be permitted to make an “intake call” letting you know that he/she is here. After that, the number of personal calls available to your child is based on their Level in the program. Please contact the Case Manager for further details.

Girls are allowed to place personal calls on Mondays, Wednesdays, and Sundays, typically between 4:30pm and 9:00pm.

Boys are allowed to place personal calls on Tuesdays, Thursdays, and Fridays, typically between 4:30pm and 9:00pm.


Medications child is currentlytaking

Birth Certificate

Copy Social Security Card

Copy Signed Consent Forms

Immunization Record

Medical Card or Insurance Card Copy --- It is extremely important that we receive a copy of your child’s insurance cards, in the event that medical care is required.

Questions regarding your child’s case, progress in the program, and eligibility for passes should be directed to the Case Manager.